The three best performing government service centers in Dubai

Shaikh Hamdan Bin Mohammed Bin Rashid Al Maktoum, Dubai Crown Prince and Chairman of Dubai Executive Council announced today via his official accounnt on Twitter the results of the Customer Happiness Index.

Hamdan Bin Mohammed: We announced in September 2019 that we will reveal the results of the Customer Happiness Index and the mystery Shopper in order to enhance performance in various entities of the Dubai government. Today we announce the results and congratulate the three entities who achieved the first places and we look forward to further development and not to be content of our achievements.

His highness added,

The top three service centres are:

1- Dubai Electricity and Water Authority
2- Roads and Transport Authority
3- Dubai Health Authority

The worst performing centres are:

1-Dubai Customs
2-Dubai Culture and Arts Authority and Dubai Land Department
3- Dubai Public Prosecution

“All centres below the average in the Customer Happiness Index results must submit development plans for their programs and services within two weeks, and I will personally follow up on the results of the progress report”, Shaikh Hamdan tweeted.

Shaikh Hamdan sent a message to all emplyees saying: “My personal message to all directors, officials and employees of Dubai government is that a government led by His Highness Shaikh Mohammad Bin Rashid Al Maktoum will accept nothing other than exceptional service, leadership and top ranks”.