The Ministry of Human Resources and Emiratisation (MoHRE) has introduced a WhatsApp business account for customers to get in touch and submit enquiries. The services will be available in English and Arabic, and customers can reach the ministry via the number 600590000.<\/p>\n\n\n\n
The new channel, verified by Meta \u2013 owner of WhatsApp, offers employers, employees, domestic helpers and other categories to contact MoHRE in a seamless manner around the clock.<\/p>\n\n\n\n
With the new service in place, MoHRE has become the first federal entity in the UAE to have a verified WhatsApp business account.<\/p>\n\n\n\n
Users can view the law on labour relations in the private sector (UAE Labour Law) and its executive regulations, as well as the law on domestic helpers and other ministerial decrees that regulate work environment in the UAE. The service channel offers credible information in a way that protects the users\u2019 data privacy.<\/p>\n\n\n\n
MoHRE\u2019s WhatsApp business account also allows customers to enquire about their application status \u2013 the most used service on MoHRE\u2019s website, mobile app and call centre.<\/p>\n\n\n\n
Aisha Belharfia, Assistant Under-Secretary for Labour Affairs at MoHRE, said, “The new WhatsApp service is the latest addition to the Tawasul Integrated System \u2013 a unified and secure technology -powered series of channels for effective communication with the ministry\u2019s customers. It includes channels that utilise modern technologies and smart mobile apps to serve customers and empower the work environment in line with the government\u2019s directives.”<\/p>\n\n\n\n
She pointed out plans to develop the ministry\u2019s WhatsApp channel during the fourth quarter of 2022, including introduction of establishments\u2019 statement report, which includes details on the establishments\u2019 file at MoHRE, such as status of work permits and compliance to the Wages Protection System (WPS).<\/p>\n\n\n\n
The Tawasul Integrated System includes multiple communication channels, including the call centre (600590000), online chat via MoHRE\u2019s website, smart mobile app, the email ask@mohre.gov.ae, Tawasul platform at MoHRE\u2019s offices, which offers video calls with customers and the website www.mohre.gov.ae.<\/p>\n\n\n\n
In addition, customers may reach the ministry via social media on Twitter, Instagram, Facebook, LinkedIn and YouTube, with the same handle \u2013 @mohre_uae.<\/p>\n","protected":false},"excerpt":{"rendered":"
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